Welcome to the Golden State of Innovation! Title21 Health Solutions User Conference

Title21 Users Conference

Title21 Health Solutions hosted Title21 Users from around the country September 17th and 18th at the Title21 Headquarters for a two-day Users Conference. The event was information-packed and filled to the brim with best-practice learning sessions, round table discussions, community-building and exclusive sneak-peeks of Title21’s latest innovations and soon to be released solutions and product enhancements.

Day 1

The day began with a welcome address by Title21 Health Solutions CEO, Lynn Fischer, whose opening remarks emphasized the overall theme of the event: Innovation. Fischer stated, “The possibilities are only limited by your imagination and we are here to be your partner in pushing the limits, shifting paradigms, and truly making an impact to your organization through highly flexible and integrated technology.” Fischer’s remarks set the stage for Chief Architect, Kent Kirimli’s address which gave the audience insight into Title21’s Technology Roadmap. Kirimli chronicled the latest product releases and announcements as well as provided a transparent overview of Title21’s technology roadmap and vision for the future in the years to come.


The conference continued with an interactive demonstration of the newly released Title21 Web Interface™. Attendees were able to navigate the interface on an iPad® and Microsoft® Surface while members of Title21’s in-house development team demonstrated the web-based solution. Dawn Clark (pictured on the left), a representative from The Blood Connection® who served as a Beta for the Title21 Web Interface, shared her organization’s experience, detailing specific features that were well received by her users. Clark shared, “There are tutorials throughout the system if you need, but we found that the interface was so user-friendly that the staff actually turned those tutorials off! Navigating is very intuitive. With just a few clicks, staff can easily maneuver to where they need to be. It was also very easy for our Medical Director and designee to sign on from wherever each was located, whether it was at our office, at the hospital office, or even out of state.”

The first day continued with sessions on Title21’s powerful trending tools, new functionality for Title21 Version 7.0, Title21’s Validation Module as well as an in-depth look into Title21’s capabilities for Product Inventory and Equipment & Supplies Management. The sessions for day one ended with a round table discussion where participants shared their experiences regarding organizational change management in their organizations with a focus on technology implementations and user adoption. Festivities continued later in the evening at Wente Vineyards, the country’s oldest, continuously operated family-owned winery with wine tasting in the caves and dinner.

Day 2

Day two kicked off with a Case Study Presentation by Lindsay Manci, PMP, Director of Project Management and Process Improvement at Mississippi Valley Regional Blood Center (MVRBC). Manci shared with fellow Title21 users the quantitative benefits Mississippi Valley Regional Blood Center has received as a result of using Title21’s integrated platform for Document Control, Training and Quality Management. The highlight of Lindsay’s presentation for many was MVRBC’s Reference Laboratory Reporting Process, which is automated through Title21. Manci described how they were able to streamline and simplify their process as well as increase the average turn-around-time of reports by 35.8%. Sign up to attend MVRBC’s Integrated Case Study Presentation at this year’s AABB in Anaheim, CA.


Day two continued with a session titled ‘Quantifying Paperless Efficiency’, led by Customer Delight Ambassador Traci Anderson, which gave best-practices and tips on calculating the return-on-investment of implementing integrated, electronic solutions. More new products were demonstrated including the Title21 Regulations and Standards Maintenance Module, Title21 Asset Management Solution, and Title21 OSHA Reporting. Users Conference attendees were given the turn-key, best-in-class OSHA Reporting form as one of the exclusive take-aways from the conference. As day two came to a close, Title21 Users participated in a fun an interactive session, “The Next Big Idea!” where they had the chance to suggest specific product features and solutions on their wish-list to Title21’s Chief Architect and Executive Management.

The team at Title21 aimed to provide attendees with the inspiration, education and connections to support them to be a champion of gaining efficiency and improving quality through technology at their organizations. Feedback received from the event has been overwhelmingly positive with 100% of attendees stating that the conference fulfilled their objectives, they will plan to attend the conference again in the future and they would recommend this conference to a colleague or friend. Surveys indicated that the most highly rated sessions at the conference included the overview of new functionality in Title21 Version 7.0, the new Title21 Web Interface™ and Lindsay Manci’s Integrated Case Study presentation.

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